Returns & exchanges

We want you to be happy with your tumbler, bottle, mug, or lunch box. If something is wrong with your order, reach out quickly with photos and your order number.

Eligibility

• Unused items in original packaging are easiest to process.
• Damaged or incorrect items should be reported as soon as possible after delivery.
• Personalised or heavily used items may not be eligible.

How to start a return

Message us on WhatsApp or email support@mugsandbottles.pk via the contact page. Include your order number, product name, and a short description of the issue.